IT Solutions for Small and Mid-Size Businesses

5 Big Benefits of a Cloud-Based Phone System 

woman experiencing benefits of a cloud-based phone system 

You can count on the benefits of a cloud-based phone system, also known as a VoIP (voice over internet protocol) system, to make a big difference in your business. If you are new to cloud-based phone systems, you may not be aware of what a cloud-based phone system can do for you. This article can help you learn more about the benefits built into a cloud-based phone system. 

5 Big Benefits of a Cloud-Based Phone System 

1: Scalability 

The last few years have no doubt had a big impact on your business. Whether you have had to scale your workforce up or down, a cloud-based phone system is the best bet to support your business. This is because of the structure of the system. All your phone system needs to operate is a connection to the internet. 

If your office (or home for remote workers) has wireless internet, your cloud-based phone system can operate from anywhere. The only “thing” needed to run a cloud-based phone system is access to the internet. With the use of softphone applications, users can utilize personal mobile devices as well as business phones. 

With traditional phone systems, businesses would most likely need to schedule a maintenance call into the service provider to run/add more lines in order to scale up their business. When scaling down, they have useless equipment and wires taking up space in the office.  

2: Adaptability 

There is a very low learning curve when adopting a cloud-based phone system. Some providers even train your employees upon installation. Once employees are familiar with the benefits of a cloud-based phone system, they’ll prefer using it over antiquated phone systems.  

The workplace becomes more efficient when employees can complete more functions with fewer systems. To learn more about these functions, see the ‘Effective’ section below.  

3: Reliability 

A major benefit of a cloud-based phone system is the reliability of the solution. Due to the online aspect of the system, your phone solution will be active and available 99.999% of the time. A geo-redundant network allows for reliability not afforded by traditional phone lines. When disaster strikes and your business loses power, you can rest assured that your phone system will continue to function.   

4: Budget-friendly 

Traditional phone lines come with a plethora of upcharges and hidden fees. This is especially true if a malfunction takes place and a specialist needs to make a visit to your location. A benefit of a cloud-based system is that maintenance and upkeep is often included with your phone system by your provider. There are no hidden or extra fees with cloud-based phone systems.  

5: Effective 

The benefits of a cloud-based phone system mentioned previously focus on business benefits. The features of a cloud-based system allow the workplace to become more effective. Top features of a cloud-based phone system for businesses included: 

Call rules – Call rules can be set by the assigned administrator. This is the basic set of rules that phone calls will follow to best serve the customer. 

Auto attendants – Auto attendants ensure that every phone call into your business is answered quickly and sent to the correct department. The menus used by an auto attendant are 100% customizable.  

Follow me/find me – This feature will send phone calls to specific devices. Even if you are out of the office, your follow-and-find-me features can ring your personal phone with work-related calls.  

Voicemail to email – If you are unable to answer your phone, the cloud-based phone system can transcribe your voicemail and send the transcription to your email for review.  

There are many more helpful features included with a cloud-based phone system. Click here to check out some of these features.  

Improve your customer experience today with a cloud-based phone system!

Our current work environment demands that your customer service is top-notch. ACI can help you make the most of your cloud-based phone system and leverage that system to increase your customer experience.  

If you would like to learn more about how your business can benefit from an internet-based phone solution, the specialists at ACI would love to talk to you. Schedule a call with ACI today!