IT Solutions for Small and Mid-Size Businesses

IT Services

The best business owners know that they are not experts at everything. We encourage you to focus on your core competency and let ACI manage your “IT Department.”

At ACI, we are proud of our diverse and robust IT service offering. Our clients may take advantage of the following IT services that relate to their professional goals:

ACI monitors a wide variety of aspects on your company’s system in order to detect signs of system failures. Through the constant monitoring of disk and memory usage, Windows Security Updates, network firewalls and network devices, we are able to reduce the chance of system failures and keep your technology running at an optimal level, help you get more accomplished during your work day, and allow you to sleep easy at night.

Our onsite support team is comprised of highly trained professionals who offer unsurpassed service to our clients. The goal is to ensure that your network is running as efficiently as possible at all times, and our specialists are committed to resolving the IT issues that can occur anytime, causing big headaches. Through our onsite support, your network problems or questions will be handled quickly and efficiently, enabling your office to be productive, generate revenue and focus on your core business.

Our Help Desk function focuses on you, our client, and has been designed with your needs in mind. We know that when an IT issue occurs, no matter how big or small, the only thing you are thinking about is “how to fix it.” Whether you need supplemental answers to a technology question or if you are in need of a responsive, personable, and knowledge-based approach to a technology problem, our Help Desk function focuses on offering support when you need it most. Our specialists are trained to provide solutions which allow your office to work productively despite any technical glitches. By providing immediate support, the Help Desk resolves problems that without any assistance may cause downtime and confusion. The ACI Help Desk provides immediate remote assistance in getting you back on track as quickly and efficiently as possible.

Our Managed Services platform provides you with the most comprehensive solution to your office technology needs. We create a strategy based on the overall requirements and goals of your office and implement a detailed technology plan that assists you in increasing productivity measures, decreasing downtime, and surrounding your employees with the technology support and assurance they require to get their jobs done. Furthermore, we can help manage your company’s critical and necessary technology, easing your frustration, lessening your stress, controlling costs, and making your technology work the way it was intended. We will help you plan for, rather than react to, a potential IT issue.

Digital data is convenient, fast, and easy to produce but once lost, unless backed up effectively and tested regularly for restoration, it may be gone forever. The push of the wrong key or click of the wrong icon could result in the loss of important, irreplaceable files that are integral to your company’s performance. ACI understands that a strategy must be in place to prevent this. To safeguard our clients against the potentially devastating loss of important data, ACI offers local and offsite encrypted data backup.

Our local and offsite backup solutions will store and protect your data. In cases of data loss, natural disaster, or relocation, your company will be able to easily recover your information. ACI partners with reputable offsite backup companies that store data in top-of-the-line facilities throughout the United States.

Entrust your IT function to the care of the trained professionals at ACI. With our wide range of services, excellent support and competitive pricing, ACI looks forward to maximizing your IT performance and minimizing your overhead.

Get in touch for more details about how ACI can help you work smarter while your technology works harder.