IT Solutions for Small and Mid-Size Businesses

5 Signs You Might Need To Upgrade Your PBX Box

ACI - 5 Signs That It's Time to Upgrade your PBX Box

Still Using a PBX Box? Here are 5 signs that it might be time to upgrade:

Now that the new year is underway, it’s time to take a look at how your business is going. Do you have any areas that need to be updated or refreshed? How has your phone system been working for you? If you have a PBX box for your business, how long have you had it? 

Do you have frequent issues with your system? If so, it may be time for an upgrade, as most older PBX systems need to be updated every 10-15 years. Below we have listed 5 signs that signal you might need to upgrade your PBX box to a cloud-based phone solution. 

1) Limited Features 

A PBX box has limited use. Right now, your business can make and take phone calls, transfer calls from department to department and you can check voicemail. However, these are all very basic phone features. If this is all your phone solution allows you to do, it might be time for an upgrade. 

2) “Dropped” Features 

Have you ever had a cell phone that stopped alerting you for voicemails, or even worse didn’t deliver your voicemails until days, weeks, or months later? When devices and services start to fail, it can be a major inconvenience. Even scarier is if features like this stop working for your business phone. Now instead of an inconvenience, the failing system could start to affect your bottom line. 

As PBX boxes start to fail, certain features will stop working while others continue on as normal. This means you may still be making and taking calls, but your voicemail has stopped working. Then, like an untrustworthy car, once you fix that part of the system, another feature will drop. At this point in time, you need to ask yourself if you want to keep sinking money into fixing your system piece by piece or just upgrade to a more trustworthy phone solution? 

3) Frequent Fixes to Your PBX Box 

Properly working PBX boxes need very little attention. If you or one of your employees are working on the PBX box regularly, that is a good sign that something is very wrong with your system, and it is time for an update or upgrade. 

4) Growing Maintenance Expenses 

A trained PBX box technician can be very expensive. This is because the PBX box technology is rather old in comparison to cloud technology. Finding an IT person who is able to work on and fix a PBX box can be tricky and costly. Once you have found that person, it can become quite expensive to continue paying that IT professional for trip after trip when your PBX box is failing. 

5) Struggling to Replace Outdated Parts 

Finding outdated parts that are no longer available is another issue that owners of outdated PBX boxes are facing. As the equipment gets older, companies are no longer making the parts needed to fix PBX boxes. This means that if you are able to find the piece you need, you will need to pay a premium for it. 

A Cloud-Based Solution For Your Business 

Now that we have gone through five reasons that it might be time for an upgrade, it’s time to cut the cord with your PBX box and look at a possible solution. A cloud-based VoIP solution may be just what you need to stop focusing so much on your PBX box and get back to work.  When you use a cloud-based system, the PBX box, hard wires, and maintenance become decentralized and are no longer your responsibility. They are housed and taken care of by your provider. 

When you use a cloud-based solution, not only can you take and make calls, transfer, and check your voicemail, but you can do so much more. Cloud-based features include texting, voicemail transcription, and device mobility. The portability of a hosted phone system allows both you and your employees to work from anywhere, giving you the freedom and flexibility you need for business today and in the future.  

Upgrade With ACI Today

Now that you are ready to upgrade to a cloud-based solution, it’s time to give ACI a call. We are here to help you make the transition from your old PBX box to a new solution that will allow you to focus on your customers and stop worrying about your phone service. Contact Us Today!